One of our customers experienced some problems with their UCCX 8.0 client node.

After restarting some treatments and consequently the whole host, RmCm subsystem will never get started on, it was caught in INITIALIZING.

I examined several trouble shooting guidelines with no chances.

Your coworker next launched a TAC instance and in the end these people set the challenge. It turned into some kind of reproduction problems.

Go within the UCCX Writer

1. Cisco Unified CCX Serviceability – > DataStore controls Center -> reproduction Servers 2. touch Disable Compact disks and HDS 3. touch Reset replication 4. permit CDS and HDS

SIP traces from CUCM in TranslatorX

I became troubleshooting a Cisco TelePresence incorporation a few days ago along with to determine the marks about glass trunk towards VCS.

Since there’s no SBC in-between to debug SIP on, there was to produce expected with RTMT. In RTMT there’s a function referred to as routine track which happens to be great. You’ll be able to see or install the Callmanager SDI/SDL track documents. Though looking through the records using built in person or outside book manager is generally tedious to say the least.

Happily Cisco provides a semi-official appliance called TranslatorX. We talk about semi mainly because it’s not on the CCO get webpage it’s not backed up by TAC. This resource can parse the SDI/SDL traces from CUCM and existing all of them in a Wireshark trace style.

Start by place the CUCM track degree to complete.

1. Serviceability -> Track -> Arrangement

2. locate CM solutions and then Cisco Callmanager

3. Set Debug Track Levels to Highlighted

Begin RTMT as officer and get connected to the CUCM Pub and grab the record documents.

4. tracing & sign fundamental -> amass data -> Identify Cisco Callmanager (all servers)

Mouse click upcoming without selecting any System Services/Applications.

I selected general number getting log computer files for the last 5 minutes.

5. public TranslatorX, pull and lose the directory that contain the log files within the Grab list above.

RTMT Program Tracing

Downloading the log data and working these people through TranslatorX may take time. If you want to rapidly take a look at a SIP track I recommend period track in RTMT.

1. Callmanager -> Call Techniques -> Class Tracing

Go through the lookup result in determine steps drawing.

Enable diary Presence per cellphone owner from CLI on CUPS 8.6(4)

As soon as the most important inclusion between GLASSES and trade is accomplished, each end user must make it easy for Calendar Presence. In CUPC this can be accomplished within the clients, but also in Jabber for Windows the individual must logon into GLASSES consumer page to trigger it.

It’s impossible for an Admin to activated they from your GUI, however it is possible from the CLI.

This order works well for SERVINGS 8.6(4):

operated sql complete procedure spSetUserCalendaring((select pkid from enduser exactly where userid=’roger’),’t’,’t’)

I’ve spotted this order boating on the web:

manage sql revise enduser adjust enablecalendarpresence=’t’

But per Cisco this does not are employed in 8.6(4) plus in earlier versions it won’t enable they fully.

Jabber variant 9.3 will allegedly possess the enable schedule Presence work through the clientele.

Additional features in Cisco Unified interactions executive 9.0

CUCM 9.0 has gone out, displaying some nice extra features, here’s my 5 top record:

No. 5! Unique User Interface/Pause in Performance Switch.

#4! Native Call Queueing on Hunt People.

No. 3! neighborhood and LDAP synchronized individuals backed at the same time.

No. 2! solution Parameter handles contact forth actions when working with neighborhood road class.

Plus the top rated brand-new element is definitely… In case you log out from a Hunt people calls are no longer mailed to isolated location.

In return from useless

It’s started over 2 months since my finally posting, I’ve been slacking lots lately. Used to do purchase the INE CCIE Voice crowning pack a long time ago, and yesterday I died the CCIE words made.

At this point begins the extended and tough way to plan the laboratory, cya daily life!

Jabber XML config document engine

Nick Matthews from Cisco gave me a strategy about an excellent software for creating the Jabber XML config file.

UCCX Travels Story

Any time you produce a UCCX script you have got functions for period and day of week, but there’s no function for getaways. But you may use an XML document with dates to carry out a check against current time to discover whether it’s a holiday or perhaps not.

It functions by first verifying newest big date, subsequently measuring up that to the schedules from inside the XML document. If there’s not a problem simply name your typical story for consistent weeks.

If there’s a fit, it will certainly examine the “tag” to the correct with the date, as an example trip or Halfday. With regards to the fit you’ll be able to activate another program or games a prompt or whatever you want to-do.

My favorite trial script triggers a primary program if no fits receive. If a fit is located with tag “Halfday” it executes a time of week then stimulates the leading software to method to brokers.

If an accommodate if found nevertheless it’s not the mark “Halfday” I assume it is a vacation and simply portray a quick.

Customize the dates as indicated by your necessities and rescue it family vacations.xml following transfer it as a document to the UCCX.

Note that the meeting format try day/month/year, you can change it inside the story as well XML document.

Retreat Halfday Travels Halfday Vacation Vacation Vacation Halfday Trip Holiday Trip Retreat Trip Retreat Halfday Vacation Getaway

Rename the data to Holiday_Check.aef Holiday_Check